As I sit here early on a Saturday morning, I’m consumed with one thought that I want to share with you. This morning markes my twenty fifth anniversary of working in some kind of call center, and if there is one piece of advice that I want to give, it’s that you should seriously consider plucking your eyeballs out of their sockets with a grapefruit spoon rather than take a job in this field. It’s kind of unfair to my current employers that I harbor this much resentment to call centers at this point in my life. Had I found them sooner, I might have a different attitude. To be honest, they have been outstanding when you consider that they have gone to bat for me over the past year. What I know for sure is that both ends of the industry (my side and the employers, and your side as the customers) have changed over twenty five years. What I also know for sure is that this job is the last one. When I leave this place-and I eventually will-I won’t be going back. It may not be this year or next year, but by the time I reach my thirtieth anniversary, I hope I won’t be writing this kind of a post. On the contrary, I hope to be writing to you about the positive changes in my life that have happened since I left.
So, what’s the problem? It may be cliche to say “it’s not you, it’s me”, but I’m going to stick to that, because to do otherwise would be to venture into badmouthing people, organizations, and customers I have worked with in the past. Simply put, my world has changed. What I value has changed. To that end, I see the later half of my life very differently than I did at the beginning of this year. With apologies to Dickens, I saw a future that may happen unless I change it. My course is pretty clear.
There are several clocks ticking on me now, and the first alarm goes off in five years. The last one I'll never hear, but my kids might. My one goal is to not leave them a broken clock to remember me by.